The Ring Doorbell lets you see, hear, and communicate with visitors at your door without leaving your couch. It's easy to set up and works over a Wi-Fi connection. But despite the ease of use, some homeowners still face problems when the doorbell struggles to connect.
Your Ring Doorbell keeps disconnecting due to poor WiFi signal. If WiFi is strong, reset the doorbell in the Ring app. Running the setup process again will adjust your settings to keep your Wi-Fi connected. A recent power outage or 5G network upgrade could also be the cause.
This article explains why your Ring Doorbell won't connect to your Wi-Fi or chime. Also, we will show you how to solve this problem in the Ring app.
If you ring the doorbell, it will not connect to the WiFi
If the Ring Doorbell doesn't connect to WiFi, please make sure you enable 2.4GHz network for your router, enable SSID broadcast for 2.4GHz network, and make sure the router Not too far from the Ring Doorbell, or Use a Wi-Fi extender. Finally, reboot the router and ring to see if the ring reconnects.
Follow these steps to reset and ring your router:
- Disconnect the router for about a minute.
- Plug it back in and see if the doorbell reconnects. If not, follow the next step.
- Press to place the ring device in configuration mode. Wait 10 seconds.
- Reconnect your Ring device to Wi-Fi.
Are you still having trouble with WiFi? Ring manufacturers in this case recommend checking the power supply of the device. If running on batteries, replace the batteries and see if that improves the connection. For other models, test the wires that power your doorbell.
Once power is available and the router reboots, the Ring device will connect to the WiFi network.
The doorbell ringtone does not connect to the app
There are several reasons why your Ring device won't connect to the Ring app, including:
- Your phone settings may not be compatible with the app.
- The device is too far from the router.
- The modem needs to be reset.
If you've already tried resetting your modem, your phone could be the problem. If your phone is using cellular data, the Ring app sometimes doesn't work properly. To use the app, connect to your home network and try again.
If that also fails, install Chime Pro to boost WiFi connection to your doorbell. This product boosts the doorbell's internet connection so that it can successfully connect to the app.
Ringtone does not connect to the internet
Your Ring Doorbell won't connect to the internet if:
- Not enough energy.
- You recently changed the name of your WiFi network.
- There was a power outage recently.
- The network has been upgraded to a 5G network.
- Your WiFi password contains symbols.
- The device batteries are weak or dead.
If the power supply is insufficient, the device will also not connect to the Internet. Consider buying new doorbell batteries to improve your connectivity. Power outages can also lead to low energy levels. So if you recently had a power outage, you might have to wait a few minutes before reconnecting to WiFi.
Your Ring Doorbell won't connect if you recently changed your home network name as well. The doorbell saves your network name in the system, so if you change the name you won't find it again. Go through the setup wizard to connect the doorbell to your WiFi network with its new name.
If your network password or signal strength changes, the Ring device may not connect to the Internet. To fix this, adjust your ringtone settings to reflect the correct network information.
How to manually connect your Ring device
If none of these suggestions work for you, try manually connecting your Ring device through your app using these steps:
- Open the Ring app and select the Main Menu.
- Click Devices.
- Select the Ring device you want to connect to.
- Select "Device Health".
- Tap "Reconnect to Wi-Fi".
- You can also select "Connect to Wi-Fi" when connecting to the network for the first time.
The device will then automatically join your network.
Missed ringtone
Your Ring device loses connection when Wi-Fi turns off unexpectedly. However, if other devices are able to connect to your network, you may experience problems with your Ring device.
Before testing the doorbell, check the following:
- Make sure the cables are properly connected to your modem and router.
- Examine the breaker to see if someone tripped a switch.
- Look for the power indicator on your Ring Doorbell. If it's not turned on, the doorbell has no power and you've lost connection.
There is also a possibility that the doorbell is not compatible with the Ring device. Use Ring's compatibility list to confirm you're using an appropriate doorbell.
Once you've checked your home and confirmed everything is hooked up properly, contact a technician for the voltage going to your Ring device. In general, your doorbell should be powered by 16VAC or more.
Ring Doorbell will not connect to Chime Pro
If your Chime Pro is having trouble connecting to your Ring Doorbell, please reset the Chime Pro.
To do this, follow these steps:
Content copyright owner: ReadyToDIY.com and was originally published on 2021-04-22.
- Disconnect the Chime Pro.
- Wait 30 seconds before reconnecting.
- Press and hold the reset button for 10 seconds. (On older models, use a clip to attach the button.)
- Reconnect the Chime to the Ring device.
The ringing doorbell does not connect to the existing doorbell
Getting an error when trying to connect to an existing Chime? If this is the case, the app is having trouble recognizing the barcode you are trying to enter.
Try the following steps to connect to Chime:
- Go through the setup wizard in the Ring app on your phone.
- When prompted, scan the QR code on the bottom of the Chime instead of the barcode.
- Take a picture of the QR code.
- Use it when trying to connect the doorbell to that specific doorbell.
How to reset a ringtone
Alternatively, you can completely reset the Ring Doorbell and see if that fixes the connection issue.
To do this, follow these steps:
- Remove the locking screws from your model.
- Slide the cover off the back of the device.
- Locate the reset button by holding it for 15 seconds.
- Open the Ring app on your phone.
- Go to the main menu and make sure you are in the appropriate bell menu.
- Tap on "Settings". Go to "Device Settings".
- Tap on “General Settings”. Click Remove This Device.
After this process, your Ring device is ready for a new configuration and you can connect to the existing Chime.
The copyrighted item owner for this item is ReadyToDiy.com. This post was first published on 2021-04-22.
The ringtone on the door keeps dropping
The Ring Doorbell will still drop if you're too far from the router or if the device loses power. Consider moving the doorbell to improve connectivity and prevent it from constantly disconnecting.
When choosing a location for your Chime, make sure you have the following:
- Enough tension.Check the manual to see what voltage is required.
- Little building material on the way.Walls, ceilings, and floors can block your Internet connection. Minimize interference by placing the chime in an open area.
- Access to a single network.Other networks can interfere with your Internet signal.
These tips will position your Chime ideally for maximum connectivity.
Another method you can use to troubleshoot your Chime connection is to unplug your main router for 30 seconds. This will reset his mechanics, making it easier for Chime to interact with him. Once connected, your Ring Chime will reconnect automatically.
On the other hand, if your Chime device isn't getting enough power, it won't connect. Make sure your Chime Extender's light is on to indicate it's on. If not, plug the Chime into a different outlet for adequate power and function.
If the problem persists, contact an experienced technician immediately or contact a Ring Customer Service Center.
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ReadyToDIY is the owner of this item. This entry was published on 2021-04-22.
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FAQs
Why is my Ring Doorbell having trouble connecting? ›
The three most common causes of this problem are the following: A poor connection between your mobile device and the internet. Slow internet upload and/or download speeds. A poor connection between your Ring device and your router.
Why does my Ring Doorbell keep disconnecting from my wi-fi? ›Four main problems might cause your Ring Doorbell to go offline continuously: obstructions between your camera and network, wifi connectivity problems, power surges, and low battery. Other situations might lead to connection problems and your Ring Doorbell losing connectivity, although they are less often.
How do I fix my Ring connection? ›In the Settings app (the gear icon) tap Wifi. Under this setting, you'll see a list of different network names. Below that list, tap the option that says 'Ask to Join Networks', then select 'Ask'. Then try running through setup again to see if the Ring temporary network appears.
How do I do a hard reset on Ring Doorbell? ›To perform a hard reset, hold down the orange button for 20 seconds. After releasing it, the light on the front will flash a few times indicating that your Ring Doorbell is restarting. It may take a minute to fully complete this process.
How do you reboot a Ring Doorbell? ›- Tap on the three lines ( ) on the top left in the Ring app.
- Tap Devices. ...
- Tap on Device Health. ...
- Scroll down on the Device Health screen to Tools.
- Tap Reboot this Device. ...
- When your wifi is reconnected, scroll down on the Device Health screen to Tools.
- Tap Reboot This Device.
Test your wifi connection
Ring devices require 2mbps of upload bandwidth to provide the best possible video and audio experience. Ring devices will work with less than this, but for the best video and audio quality, connection time and responsiveness we recommend at least 2mbps per Ring device.
It can be caused by several things, including a nearby microwave, cordless phone, or even a baby monitor. If any of these are close to your router, they could be the cause of your Ring camera not connecting to the WiFi. To check for interference, start by moving your router and Ring camera closer together.
Why do my Ring devices keep going offline? ›This can happen if your internet is temporarily down due to an outage, if for some reason your modem or router was unplugged, if you got a new wireless router, or if the password to your wifi network was changed.
Why does my doorbell camera keep going offline? ›Your camera or doorbell might disconnect when it's slightly out of range of your Wi-Fi. It can also disconnect due to wireless interference from large furniture and appliances, walls and floors, and other electronics. Moving these things around a little bit can make a big difference.
Why Does My Ring camera keep disconnecting? ›Losing power is by far the most common cause of network disconnection. This includes power surges and issues with the power connections. To check whether your Spotlight Cam has lost its power: If the Spotlight Cam is connected to a light switch, check to see if the light switch was flipped off accidentally.
How can I improve the wifi signal to my Ring Doorbell? ›
If your wifi router is inside a cabinet, cupboard, or hidden by furniture, move it out into the open, at least 15 cm from any wall. Move your wifi router to a room that is closer to your Ring products, if possible. Add a Ring Chime Pro or a mesh networking system to extend your wifi network.