The Ring Doorbell lets you see, hear, and communicate with visitors at your door without leaving your couch. It's easy to set up and works over a Wi-Fi connection. But despite the ease of use, some homeowners still face issues where the doorbell has trouble connecting.
Your Ring Doorbell keeps disconnecting due to poor WiFi signal. If WiFi is strong, reset the doorbell in the Ring app. Going through the setup process again will adjust your settings to keep you connected to WiFi. A recent power outage or 5G network upgrade could also be to blame.
This article explains why your Ring Doorbell won't connect to your Wi-Fi or doorbell. Also, we will show you how to solve this problem via the Ring app.
The ringing doorbell does not connect to the WiFi
If your doorbell does not connect to WiFi, please make sure your router has 2.4GHz network enabled, enable SSID broadcast for 2.4GHz network and make sure Your router is not too far from your doorbell, or use a wireless network. Fi. -Fi extender. Finally, reboot the router and the ring to see if the ring reconnects.
Follow these steps to reset your router and doorbell:
- Disconnect the router for about a minute.
- Plug it back in and see if the doorbell reconnects. If not, follow the next step.
- Press the button to put the ring device into setup mode. Wait 10 seconds.
- Reconnect your Ring device to Wi-Fi.
Are you still having trouble with WiFi? In this case, ring manufacturers recommend checking the power supply of the device. If it runs on batteries, replace the batteries and see if that improves the connection. For other models, test the wires that power the doorbell.
Once power is available and the router reboots, the Ring device will connect to the WiFi network.
Copyright content owner: ReadyToDIY.com and was originally published on 2021-04-22.
Ring Doorbell won't connect to the app
There are several reasons why your Ring device won't connect to the Ring app, including:
- Your phone settings may not be compatible with the app.
- The device is too far from the router.
- The modem needs to be reset.
If you've already tried resetting your modem, your phone could be the problem. If your phone is using cellular data, the Ring app sometimes doesn't work properly. To use the app, connect to your home network and try again.
If that also fails, install Chime Pro to boost WiFi connection to your doorbell. This product boosts the doorbell's internet connection so that it can successfully connect to the application.
The doorbell does not connect to the internet
Your doorbell will not connect to the internet if:
- There isn't enough power.
- You recently changed the name of your WiFi network.
- There was a power outage recently.
- The network has been upgraded to a 5G network.
- Your WiFi password contains symbols.
- The device batteries are weak or dead.
If the power supply is insufficient, the device will also not connect to the Internet. Consider buying new batteries for your doorbell to improve your connectivity. Power outages can also result in low power levels. So if you recently had a power outage, you might have to wait a few minutes before reconnecting to WiFi.
Your Ring Doorbell won't connect if you recently changed your home network name as well. The doorbell saves your network name on your system, so you can't find it if you change the name. Go through the setup wizard to connect the doorbell to your WiFi network with its new name.
If your network password or signal strength changes, the Ring device may not connect to the Internet. To fix this, adjust your Ring Doorbell settings to reflect the correct network information.
How to manually connect your Ring device
If none of these suggestions work for you, try manually connecting your Ring device using the associated app with these steps:
- Open the Ring app and select the Main Menu.
- Click Devices.
- Select the Ring device you want to connect to.
- Select "Device Health".
- Tap "Reconnect to Wi-Fi".
- You can also select "Connect to Wi-Fi" when connecting to the network for the first time.
The device will then automatically join your network.
Missed call from the doorbell
Your Ring device loses connection when Wi-Fi shuts down unexpectedly. However, if other devices are able to connect to your network, you may experience problems with your Ring device.
Before testing the doorbell, check the following:
- Make sure the cables are properly connected to your modem and router.
- Examine the circuit breaker to see if someone tripped a breaker.
- Look for the power indicator on the Ring Doorbell. If it is not turned on, the doorbell has no power and has lost connection.
It's also possible that your doorbell isn't compatible with your Ring device. Use the ringtone compatibility list to confirm that you are using a suitable ringtone.
Once you've checked your home and confirmed that everything is wired correctly, contact a technician to get your Ring device's voltage. In general, your doorbell should be powered by 16VAC or more.
Doorbell not connecting to Chime Pro
If Chime Pro is having trouble connecting to the Ring Doorbell, please restart Chime Pro.
To do this, follow these steps:
The copyrighted item owner is ReadyToDiy.com for this item. This post was first published on 2021-04-22.
- Disconnect the Chime Pro.
- Wait 30 seconds before reconnecting.
- Press and hold the reset button for 10 seconds. (On older models, use a clip to push the button in.)
- Reconnect the Chime to the Ring device.
The ringing doorbell does not connect to the existing doorbell
Getting an error when trying to connect to an existing Chime? If this is the case, the app is having trouble recognizing the barcode you are trying to enter.
Try the following steps to connect to Chime:
- Go through the setup wizard in the Ring app on your phone.
- When prompted, scan the QR code at the bottom of the Chime instead of the barcode.
- Take a picture of the QR code.
- Use this every time you try to connect the doorbell to that specific doorbell.
How to reset a doorbell
Alternatively, you can completely reset the Ring Doorbell and see if that fixes the connection issue.
To do this, follow these steps:
- Remove the locking screws from your model.
- Slide the cover off the back of the device.
- Locate the reset button by holding it for 15 seconds.
- Open the Ring app on your phone.
- Go to the main menu and make sure you are in the appropriate doorbell menu.
- Tap on "Settings". Go to "Device Settings".
- Tap on “General Settings”. Click Remove This Device.
After this process, your Ring device is ready for a new setup and you can connect to the Chime you already have.
The doorbell keeps disconnecting
The doorbell keeps disconnecting when you are too far away from the router or the device runs out of power. Consider moving the Chime to a different location to improve its connectivity and prevent it from being constantly disconnected.
When choosing a location for your Chime, make sure you have the following:
- Enough tension.Consult the manual to determine what voltage is required.
- Little building material on the way.Walls, ceilings, and floors can block your Internet connection. Minimize interference by placing the chime in an open area.
- Access to a single network.Other networks can interfere with your Internet signal.
With these tips, your Chime will be in the ideal position for maximum connectivity.
Another method you can use to resolve Chime connection issues is to unplug your main router for 30 seconds. This will reset his mechanics, making it easier for Chime to interact with him. Once connected, your Ring Chime will automatically reconnect.
On the other hand, if your Chime device isn't getting enough power, it won't connect. Make sure the light on the Chime Extender is on to indicate it is on. If not, plug the Chime into a different outlet to ensure adequate power and operation.
If the problem persists, contact an experienced technician immediately or contact a Ring Customer Service Center.
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ReadyToDIY is the owner of this item. This entry was published on 2021-04-22.
Blinking/Blinking the doorbell
FAQs
Why is my Ring Doorbell having trouble connecting? ›
Solving connection issues
While not comprehensive, the three most common causes of failure to complete Setup (after entering an incorrect password) are your Ring device being too far from your wifi router, having a problem with your internet connection, or some type of issue related to your wifi modem or router.
To perform a hard reset, hold down the orange button for 20 seconds. After releasing it, the light on the front will flash a few times indicating that your Ring Doorbell is restarting. It may take a minute to fully complete this process.
How do I test my ring doorbell connection? ›- Open your Ring app.
- Tap on the three lines on the top left of the screen.
- Select Devices.
- Tap on the Ring device you would like to test.
- Tap on the Device Health tile.
- On the Device Health screen, look at your Signal Strength under the Network section.
Remove the doorbell's faceplate then press and hold the reset button on the right side of the camera for 15 seconds. After releasing it, the ring light located on the front will flash a few times indicating the doorbell is restarting. The doorbell is now reset to factory defaults.
Where is the factory reset button on Ring Doorbell? ›- Undo the security screw to remove the faceplate.
- Find the setup button on the top right, just below the camera. ...
- Press and hold the setup button for 10 seconds.
- The light on the front of the doorbell will flash for several minutes; when the light turns off the reset is complete.
- Disconnect your doorbell from power by unplugging the power adaptor from the electrical socket.
- Wait 10 seconds.
- Plug the power adaptor back into a socket. Your doorbell will restart.
Select the doorbell or security camera you need to reconnect to wifi. The next screen should be the Device Dashboard. Tap on Device Health. Tap on Reconnect to Wifi or Change Wifi Network.
How do I fix my Ring Doorbell offline? ›Press the Setup button on your Ring device to put the device in setup mode. Wait 10 seconds, then press it again and see if your Ring automatically reconnects. If all else fails, check to make sure your device's battery is properly charged.
How do I know if my doorbell wire is live? ›- Disconnect your existing doorbell. ...
- Set the knob on your multimeter to AC (the V with a wavy line on top or next to it).
- Connect the two probes from the multimeter to the wires from your doorbell.
- Read the voltage level on your multimeter's display.
Generally, a flashing blue light means your Ring Doorbell is connecting to a network during setup, has been successfully set up, or is currently charging. However, a flashing blue light can also indicate the device is booting up, the doorbell has been reset, or the front button has been pressed.
Can you hard reset a Ring camera? ›
You can perform a hard reset without removing the camera from the Ring app. Ring doorbells and cameras have a physical reset button (it's also the setup button) that you hold down for 10 to 20 seconds.
Can you reset a Ring Doorbell without the app? ›Hold down the orange button down for at least 10 seconds.
This is the reset button. Press and hold it down for 10-20 seconds until the LED on the front of the doorbell starts flashing. On some models, this button will be black with an orange dot.
Press and hold the pinhole reset button using the end of a paperclip or similar tool. The LED light at the front of the device flashes green. Continue holding down the pinhole reset button until the LED light turns red, then release.
How do I reconnect my doorbell? ›Lift the doorbell button carefully, because it will still be attached to wiring. Unscrew the connected wires from the screws on the back of the doorbell button. Gently touch the wires together and see if they prompt the doorbell to ring. If the doorbell rings, the button is causing the issue and needs to be replaced.
How do you soft reset a Ring Doorbell? ›- Tap on the three lines ( ) on the top left in the Ring app.
- Tap Devices. ...
- Tap on Device Health. ...
- Scroll down on the Device Health screen to Tools.
- Tap Reboot this Device. ...
- When your wifi is reconnected, scroll down on the Device Health screen to Tools.
- Tap Reboot This Device.
Start by checking the two wires connected to the button—if they are frayed or loose, splice in a new section of wire and reattach to the button. Do the same with the wires that are attached to the chime box. If the problem is damaged insulation on the wires, you can repair them with a little electrical tape.
How do I resync my Ring Doorbell wifi? ›Select the doorbell or security camera you need to reconnect to wifi. The next screen should be the Device Dashboard. Tap on Device Health. Tap on Reconnect to Wifi or Change Wifi Network.
Why is my Ring security system not connecting to wifi? ›"Connection Error"
Your Base Station can't connect to the wifi router. This may be due to a poor wifi connection, or because you entered the wrong wifi network password. Check that your Base Station location has a strong wifi signal, and then tap the Try Again button to retry the wifi connection.
Test your wifi connection
Ring devices require 2mbps of upload bandwidth to provide the best possible video and audio experience. Ring devices will work with less than this, but for the best video and audio quality, connection time and responsiveness we recommend at least 2mbps per Ring device.
Move your Wi-Fi router to a location within 200 feet of the Ring Doorbell device and try to connect to the Wi-Fi again.
Where is the reset button on my Ring Doorbell? ›
- Undo the security screw to remove the faceplate.
- Find the setup button on the top right, just below the camera. ...
- Press and hold the setup button for 10 seconds.
- The light on the front of the doorbell will flash for several minutes; when the light turns off the reset is complete.