Are you constantly frustrated that your Ring device disconnects for seemingly no reason? Some common reasons why your Ring camera or doorbell goes offline are WiFi connection issues, power outages, or faulty hardware. We'll help you identify these issues and walk you through troubleshooting to keep your camera running consistently.
table of Contents
Common Causes of Ring Devices Disconnecting
Knowing the most common causes of your Ring Doorbell or Ring Camera disconnecting can help you address the issue efficiently. Here we discuss various factors that can affect the performance of your device.
weak internet connection
A weak internet connection is one of the main reasons why your Ring device often goes offline. Make sure your router is close to the camera and has a strong signal. If the connection is weak, consider using WiFi extenders or relocating your router to improve range.
Wi-Fi interference from other electronic devices or nearby networks can also cause your Ring Cam to disconnect. Devices like microwave ovens and cordless phones can disrupt the WiFi signal. To minimize interference, make sure your camera is connected to a 2.4GHz Wi-Fi network, as it has better range and penetration than a 5GHz network.
power supply problems
Power outages or outages may cause your doorbell to be temporarily offline. In the event of a power outage, make sure the camera is connected to a reliable power source and check electrical connections for faults.
If your Ring Camera is running on battery power, a low or depleted battery could be causing the device to disconnect. Check the status of your camera's battery regularly and replace it if necessary. Also make sure the battery is installed correctly and the contacts are clean.
Your Ring camera may go offline if it has outdated firmware. Always make sure your device is updated with the latest firmware version to ensure optimal performance and avoid connection issues.
Steps for solving problems
If your Ring device is still offline, please consider the troubleshooting steps below to resolve the issue.
Reboot the Ring device
If your Ring Camera or Ring Doorbell disconnects frequently, please restart the device to reconnect it. To reset your camera, press the setup button for about 10 seconds. This will reset the camera and may fix the problem.
Check Wi-Fi connection
Make sure your ring camera is properly connected to your WiFi network. Open the Ring app and check the status of the device to make sure it has a strong signal. If the connection is weak, consider moving the router closer to the camera or using a WiFi extender to boost the signal.
Check power supply
Power issues can cause your Ring Doorbell or camera to disconnect. Make sure that all cables are connected correctly and that your camera is receiving the correct voltage. If the power supply is unreliable or inadequate, you should look for an alternative solution.
examine the battery
If your Ring device uses batteries, check the battery level in the Ring app under Device Status. Replace the batteries when the camera is low. Be sure to use the recommended battery type, as some types may not work properly with Ring devices.
Outdated firmware can cause your Ring Doorbell to disconnect. Check if your camera has the latest firmware updates by visiting the Ring app or the manufacturer's website. If an update is available, follow the instructions to update your camera.
By following these troubleshooting steps, you can identify the problem that is causing your Ring camera to disconnect and take the necessary steps to resolve it.
Avoid future connection problems
Being proactive will prevent your Ring camera from going offline due to connectivity issues. In this section you will find practical tips to keep your home security system running smoothly and without interruption.
Optimize your Wi-Fi network
The performance of your Ring camera often depends on the strength of your WiFi network. To minimize WiFi dropouts, make sure your WiFi router is centralized and close to your Ring device. Here are some tips to optimize your WiFi network:
- Keep the router and Ring device away from physical obstructions and interfering electronic devices.
- Make sure your SSID (network name) is unique and does not conflict with neighboring WiFi networks.
- Regularly update your wireless router's firmware for optimal performance.
- Use a strong and unique WiFi password to prevent unauthorized access to your network.
Regular maintenance and inspection
Maintaining and inspecting your Ring device and associated hardware can help prevent power and connectivity issues. Here are some suggestions:
- Make sure all cables connected to your WiFi router and Ring device are secure and in good condition.
- Check the battery level of your Ring camera periodically and replace it if necessary.
- Occasionally reboot your Ring camera by holding the Settings button for 10 seconds to refresh the Wi-Fi network connection.
- Check the camera for signs of wear or damage and contact Ring Support if you have any issues.
Install WiFi extenders or mesh networks
If your Ring camera is far from your WiFi router or your WiFi coverage area has dead spots, consider installing a WiFi extender or upgrading to a mesh network. These solutions will help improve your WiFi range and efficiency, and improve the overall performance of your home security system:
- WiFi extenders are inexpensive devices that work with your existing router to boost WiFi signals in specific areas.
- The mesh network uses multiple nodes to create a seamless, high-performance Wi-Fi network in your home, eliminating dead spots and ensuring stable internet connections for your Ring camera.
By implementing these measures, you can prevent future connection issues with your Ring Cam, ensuring a reliable home security system for you and your family.
If you've tried troubleshooting your Ring Doorbell or camera connectivity by rebooting, checking Wi-Fi drops, ensuring a strong connection, and checking hardware, but your device keeps intermittently disconnecting, then it's time to contact us. Customer service.
Ring technical support can help you diagnose the problem and provide solutions that may not be covered in the online resources. You can also determine if your Ring device is experiencing a malfunction that requires repair or replacement by contacting Customer Care.
Before contacting Ring customer service, please make sure you have the information you need so our support team can help you more efficiently. Could be:
- Your Ring account email address
- Device model and serial number
- A brief description of the problems you are experiencing
- Any troubleshooting steps you have already taken
Ring offers 24/7 customer support so you can contact them when you need help. To call them, look there for the correct phone number for your countryContact Uspage of book.
Remember that contacting Ring customer support is the final step after trying all other available troubleshooting solutions. If none of these steps resolve the issue, our dedicated support team can provide expert assistance to get your Ring device back online and working properly.
Additional Tips and Considerations
Compatibility and type of encryption
When setting up your Ring device, it's important to consider compatibility and the type of encryption. Make sure your router supports the type of encryption required for your Ring Doorbell. Most Ring devices support WPA2 encryption. So check if your router uses WPA2 or has an option to upgrade it. Keeping your router's firmware up to date can help you maintain compatibility with your home security camera.
Monitor multiple Ring devices
If you have multiple Ring devices in your home security system, you may experience connectivity issues when accessing the live view or motion detection features. To avoid this, make sure your Wi-Fi network can handle the additional bandwidth required by multiple cameras. You may need to upgrade your router or consider using a WiFi extender to improve network coverage throughout your home.
Enhance your home security with Ring
Your Ring Camera plays a vital role in ensuring the safety and peace of mind in your home. Here are some tips to improve your home security system with Ring:
- Check and update your Ring camera's firmware regularly to make sure it's working with the latest features and security patches.
- Adjust your Ring device's motion detection settings to receive accurate alerts and avoid false alerts.
- Secure your Ring account with strong, unique passwords and enable two-factor authentication for added protection.
- Integrate your Ring Doorbell with other smart home devices like smart locks and smart lighting systems to create a total security solution.
By following these tips and troubleshooting potential connection issues, you can get the most out of your Ring security system and ensure the safety and well-being of your home and loved ones.
Why does my Ring device keep disconnecting? - Smart home technology? ›
If your device keeps disconnecting from your Wi-Fi, the issue may be your power source. If you have a wireless Ring device, check the battery level. If it's low, you'll need to charge the battery for your Ring doorbell to stay online.Why does my smart doorbell keep going offline? ›
Your camera or doorbell keeps disconnecting and you get a lot of offline notifications. If you're getting a lot of camera offline notifications, this usually means your camera doesn't have a consistent Wi-Fi connection. It's likely disconnecting, then reconnecting again.Why did all of my Ring cameras disconnect? ›
This can happen if your internet is temporarily down due to an outage, if for some reason your modem or router was unplugged, if you got a new wireless router, or if the password to your wifi network was changed.Why does my Ring Base Station keep going offline? ›
Try connecting the Base Station to a dedicated 2.4GHz network. If your network configures devices to join the best available WiFi network (2.4GHz or 5GHz), it can cause your Base Station to go offline repeatedly.How do I get my Ring camera back online remotely? ›
- Tap on the Menu on the top left (≡)
- Tap Devices. Select the doorbell or security camera you need to reconnect to wifi. The next screen is the Device Dashboard.
- Tap Device Health.
- Tap on Reconnect to Wifi or Change Wifi Network.
This is an extremely common symptom in wireless doorbells. It occurs because of interference from other frequencies. Garage door alarms, car clickers, other wireless doorbells, or similar devices can trigger off wireless doorbells.Does poor wifi affect Ring doorbell? ›
If you are getting less than 2mbps you can still enjoy the Ring experience, but you may notice lower video or audio quality, or potentially delayed notification, when using your device.How can I improve my Ring doorbell wifi? ›
Wifi signals are weakened by obstructions.
Move your wifi router to a room that is closer to your Ring products, if possible. Add a Ring Chime Pro or a mesh networking system to extend your wifi network.
- From Notification Panel press and hold the WiFi icon until you enter WiFi settings screen.
- Select the network properties (tap the gear icon or menu icon).
- Depending on the Android version check: Read the “Frequency” setting – shows as 2.4 or 5GHz.
Our service is currently operating as expected at the location you provided.
Why does my security camera keep going offline? ›
A router or connection issue can prevent the camera from connecting, causing it to go offline. Many connectivity difficulties, including wireless network interference and improper router settings, might impair an IP camera. Again, you must enter the right password to connect the camera.Can someone disable my Ring camera? ›
Only the owner of a Ring device can deactivate it. You won't be able to control or change any of the device settings after your device is deactivated. Your videos are stored in the cloud only with a Ring Protect Plan, and the storage time may vary based on your Video Storage Time settings.How do I turn off offline mode on my Ring? ›
Tap the red Wi-Fi icon in the upper left, near the device image. You should see that your device is offline and not capturing video. Scroll down and tap Reconnect device after wifi change. Tap RECONNECT DEVICE.Does Ring work without internet? ›
Ring Cameras and Video Doorbells will not work without being connected to a Wi-Fi network with a stable internet connection. Without an internet connection, you will not be able to receive security alerts/notifications or stream live video and audio feed from your Ring device to your smartphone.How long does Ring Base Station battery last? ›
Ring Alarm Base Station - Internal rechargeable battery which lasts up to 24 hours of battery life. Ring Alarm Contact Sensor (1st gen) - Uses a 3V Lithium battery, included, which may last up to 3 years depending on usage. Cold temperatures may drain battery life faster.Do Ring cameras automatically reconnect? ›
If you have changed your internet service provider or your wifi router, and use the same network name and password as before, your Ring devices should automatically reconnect to wifi.Why does my doorbell work intermittently? ›
If the doorbell works intermittently, the likely problem is a stuck, corroded, poorly connected or worn-out button.Why does my doorbell not work sometimes? ›
In many cases, a malfunctioning doorbell is due to disconnected wires behind the doorbell button. There are two wires behind the outdoor button, and occasionally, they may become loose or disconnected. A professional electrician can test the two wires to determine if they create sound when they are touched together.What happens when Ring loses internet connection? ›
Your Ring Alarm usually communicates with you or your monitoring service through the internet via wifi or an Ethernet cable. Any time your Base Station loses its connection to the internet, regardless of the cause, a cellular backup system kicks in that will allow the system to continue to monitor your home.How far can Ring be from router? ›
Typically, we would recommend that your Ring Camera be no more than about 20 to 25 feet from your wireless router. Any farther than that and you're likely to see performance concerns. For more information on wifi, check out this Help Center article.
What is the best wifi channel for Ring camera? ›
Attempt using a dedicated 2.4 Ghz or 5 Ghz network
Most Ring devices are designed to function with a 2.4 GHz Wifi signal for the best range. Other devices can also operate using a 5 GHz signal.
Since WiFi is just radio waves, if there's suddenly loads of extra 'traffic' on the 2.4 Ghz and 5 Ghz bands, there will be no way for the wireless signal to effectively get from the device to the receiver. And that's exactly what a wireless jamming device is.Will a wifi extender help my Ring Doorbell? ›
Your Ring Cameras and Doorbells can certainly connect to your wifi network via a 3rd party wifi extender. Please ensure that the extender is broadcasting or extending a compatible 2.4 Ghz connection, as this frequency is compatible with all of our Ring devices.Should I use 2.4 or 5GHz? ›
If you want better range, use 2.4 GHz. If you need higher performance or speed, use the 5GHz band. The 5GHz band, which is the newer of the two, has the potential to cut through network clutter and interference to maximize network performance. Which means this band will be better for things like reducing game lag.How do I know if I'm connected to 5GHz or 2.4 GHz? ›
- Connect to the network.
- Go to Settings > Network & internet > WiFi > Select the network properties (tap the gear icon or menu icon). ...
- Read the frequency setting.
Logging into your router configuration page:
Your router has a configuration page where the user can change and alter settings, wifi name and password. You can also log in and set up a dedicated 2,4GHz network to differentiate this from the 5GHz. You can also set your own name and password for each band.
This sounds to be symptoms of potentially low power. The best first step will be to ensure the Pro Power Kit is installed properly. Please also confirm the transformer is rated for at least 16v 10va.Why won t my Ring connect? ›
If you're using an Android device and can't connect to the Ring network, you may need to adjust the Smart Network Switch. Fully charge your battery. If you're setting up a new battery-powered Ring device, your battery will be only partially charged due to safety restrictions on shipping lithium batteries.Are Ring devices down? ›
No downtime recorded on this day.Does turning off Wi-Fi stop security cameras? ›
The answer is yes, wireless cameras can work without the internet, but you won't be able to access all of their features. Of course, whether or not the camera will work without the internet depends on the type of camera, how it was set up, and how it stores video.
Do security cameras drain Wi-Fi? ›
A security camera system will not slow down your network – actually it will have zero impact on your home network – as long as you don't need remote viewing.What happens to security cameras when Wi-Fi goes out? ›
In summary, if the internet goes out, your Wi-Fi camera will not work. This is because the camera relies on the internet to operate. Without a stable internet connection, the camera will not be able to stream and transmit video footage.Can my Ring camera be hacked? ›
Without the proper security measures in place, Ring cameras can be hacked. A general rule of thumb when it comes to device security: if it can connect to the internet, it can be hacked. A Ring doorbell hack or exploit, when found by a hacker, will typically be shared online with other cybercriminals.Can you tell if someone is watching you on Ring? ›
No, the red light blinking on your Ring camera does not mean someone is watching you. The red light is an indication that the Infrared Light is activated. Infrared Light is activated for night vision and will also turn on when the room is too dark. What is this?How can you tell if your security camera has been hacked? ›
There are several signs that may indicate that someone hacked your security or camera. These signs include unexpected camera movements, increased data usage, unrecognized logins, and more. Vulnerable security systems and hacked IP cameras can reveal sensitive information about you and your family.What is home mode on Ring? ›
Home Mode: Select Home Mode when you want the outside cameras or doorbells of your house activated, but want to be able to move freely around the inside of your home. You can decide whether or not each of your camera detects motion. For Ring Alarm Users: In Home Mode, only certain sensors will be armed.What is Ring code P1 65? ›
Doorbell or Security Camera Disconnected from Wifi and Not Showing Videos. Is your Ring device is offline? Try these troubleshooting tips, then attempt to Reconnect in the Ring app. Code: P1-65 Code: P1-74 Did you recently change your wifi?Why does my Ring doorbell keep going off when no one is there? ›
“Phantom” ringing that happens at random times is typically due to fluctuations in the voltage sent to your chime. While small power spikes usually won't cause the chime to sound, larger ones can.Does turning off WiFi disable Ring? ›
What Happens To Your Ring Doorbells and Cameras When The Wi-Fi Is Off? Essentially – nothing! Without access to the internet in some form or fashion, Ring Doorbells and Cameras cannot detect nor record motion. Your Ring doorbell may still ring – but it will only be heard outside from the actual device.Does Ring work without power or WiFi? ›
YES, using the internal backup battery and Alarm Cellular Backup.
Do Ring cameras record audio? ›
Ring Indoor Cam is a smaller next-generation security camera specifically designed to be used indoors to bolster the security around your home. The Ring Indoor Cam features 1080p full HD resolution, two-way audio, HD video recording, and a wide viewing angle.Why is Ring battery draining so fast? ›
Lots of Activity. The more events captured by your Ring devices, the more your battery is used. Using Live View often can also drain your battery faster. If your device is capturing an excessive number of events each day, you will likely need to recharge your battery sooner.Do Ring batteries overcharge? ›
A lithium-ion battery can fail due to the following: Overcharging: an overcharged battery can rupture, overheat, catch fire, or explode. Extreme temperatures: extreme cold and heat can affect battery charging. Keep batteries in moderate temperature conditions.Do Ring batteries ever go bad? ›
According to Ring, their batteries are supposed to last between 6 to 12 months.Do I need a wifi extender for Ring doorbell? ›
Your Ring Cameras and Doorbells can certainly connect to your wifi network via a 3rd party wifi extender. Please ensure that the extender is broadcasting or extending a compatible 2.4 Ghz connection, as this frequency is compatible with all of our Ring devices.Does disconnecting wifi stop Ring? ›
Turning off WiFi will not turn off your Ring devices. But it will disable all communication to and from the device. This means you won't have access to video, two-way talk, alerts, notifications or updates. Ring cameras can not communicate without an internet signal.Is Ring doorbell having issues today? ›
Our service is currently operating as expected at the location you provided.What is the best wifi for Ring? ›
Attempt using a dedicated 2.4Ghz or 5Ghz network
Most Ring devices are designed to function with a 2.4GHz wifi signal for the best range. Other devices can also operate using a 5GHz signal.
- NETGEAR - Orbi AX4200 Tri-Band Mesh Wi-Fi 6 System (2-pack) - White. ...
- eero - 6+ AX3000 Dual-Band Mesh Wi-Fi 6 System (2-pack) - White. ...
- eero - Pro 6E AXE5400 Tri-Band Mesh Wi-Fi 6E Router - White. ...
- Google - Wifi - Mesh Router (AC1200) - 3 pack - White.
Factory resetting your Video Doorbell will erase all of its saved settings, such as your wifi password. After performing a factory reset, you will need to set up your doorbell again from scratch.
Can I restart my Ring Doorbell from my phone? ›
Here a few things you can try to reboot your Ring Video Doorbell or Security Camera. Reconnect your device to wifi, and reboot in the app. If your Ring device is offline, you'll see a red icon over your device in the Ring app. Tap that icon and follow instructions and tips to help get your device back online.Does Ring use a lot of wifi? ›
Ring systems are dominantly WiFi based. This means that they are going to take up precious 'slots' (i.e. bandwidth) in your home WiFi system. Depending on which Ring devices, and how many you have, this could be a lot of data. A fully powered Ring system could be using 50+ gigs of bandwidth each month.What does Ring code P1 65 mean? ›
Doorbell or Security Camera Disconnected from Wifi and Not Showing Videos. Is your Ring device is offline? Try these troubleshooting tips, then attempt to Reconnect in the Ring app. Code: P1-65 Code: P1-74 Did you recently change your wifi?What is going on with the Ring app? ›
The Ring desktop app experience will move to Ring.com in 2023. You'll still be able to access Live View and get Motion Alerts, Ding notifications, and all the latest features on ring.com.