Why does my Ring device keep disconnecting? - Smart home technology (2023)

FAQs

Why does my Ring device keep disconnecting? - Smart home technology? ›

If your device keeps disconnecting from your Wi-Fi, the issue may be your power source. If you have a wireless Ring device, check the battery level. If it's low, you'll need to charge the battery for your Ring doorbell to stay online.

Your camera or doorbell keeps disconnecting and you get a lot of offline notifications. If you're getting a lot of camera offline notifications, this usually means your camera doesn't have a consistent Wi-Fi connection. It's likely disconnecting, then reconnecting again.

This can happen if your internet is temporarily down due to an outage, if for some reason your modem or router was unplugged, if you got a new wireless router, or if the password to your wifi network was changed.

Try connecting the Base Station to a dedicated 2.4GHz network. If your network configures devices to join the best available WiFi network (2.4GHz or 5GHz), it can cause your Base Station to go offline repeatedly.

This is an extremely common symptom in wireless doorbells. It occurs because of interference from other frequencies. Garage door alarms, car clickers, other wireless doorbells, or similar devices can trigger off wireless doorbells.

If you are getting less than 2mbps you can still enjoy the Ring experience, but you may notice lower video or audio quality, or potentially delayed notification, when using your device.

Wifi signals are weakened by obstructions.

Move your wifi router to a room that is closer to your Ring products, if possible. Add a Ring Chime Pro or a mesh networking system to extend your wifi network.

Our service is currently operating as expected at the location you provided.

Why does my security camera keep going offline? ›

A router or connection issue can prevent the camera from connecting, causing it to go offline. Many connectivity difficulties, including wireless network interference and improper router settings, might impair an IP camera. Again, you must enter the right password to connect the camera.

Only the owner of a Ring device can deactivate it. You won't be able to control or change any of the device settings after your device is deactivated. Your videos are stored in the cloud only with a Ring Protect Plan, and the storage time may vary based on your Video Storage Time settings.

Tap the red Wi-Fi icon in the upper left, near the device image. You should see that your device is offline and not capturing video. Scroll down and tap Reconnect device after wifi change. Tap RECONNECT DEVICE.

Ring Cameras and Video Doorbells will not work without being connected to a Wi-Fi network with a stable internet connection. Without an internet connection, you will not be able to receive security alerts/notifications or stream live video and audio feed from your Ring device to your smartphone.

Ring Alarm Base Station - Internal rechargeable battery which lasts up to 24 hours of battery life. Ring Alarm Contact Sensor (1st gen) - Uses a 3V Lithium battery, included, which may last up to 3 years depending on usage. Cold temperatures may drain battery life faster.

If you have changed your internet service provider or your wifi router, and use the same network name and password as before, your Ring devices should automatically reconnect to wifi.

If the doorbell works intermittently, the likely problem is a stuck, corroded, poorly connected or worn-out button.

In many cases, a malfunctioning doorbell is due to disconnected wires behind the doorbell button. There are two wires behind the outdoor button, and occasionally, they may become loose or disconnected. A professional electrician can test the two wires to determine if they create sound when they are touched together.

Your Ring Alarm usually communicates with you or your monitoring service through the internet via wifi or an Ethernet cable. Any time your Base Station loses its connection to the internet, regardless of the cause, a cellular backup system kicks in that will allow the system to continue to monitor your home.

Typically, we would recommend that your Ring Camera be no more than about 20 to 25 feet from your wireless router. Any farther than that and you're likely to see performance concerns. For more information on wifi, check out this Help Center article.

What is the best wifi channel for Ring camera? ›

Attempt using a dedicated 2.4 Ghz or 5 Ghz network

Most Ring devices are designed to function with a 2.4 GHz Wifi signal for the best range. Other devices can also operate using a 5 GHz signal.

Since WiFi is just radio waves, if there's suddenly loads of extra 'traffic' on the 2.4 Ghz and 5 Ghz bands, there will be no way for the wireless signal to effectively get from the device to the receiver. And that's exactly what a wireless jamming device is.

Your Ring Cameras and Doorbells can certainly connect to your wifi network via a 3rd party wifi extender. Please ensure that the extender is broadcasting or extending a compatible 2.4 Ghz connection, as this frequency is compatible with all of our Ring devices.

If you want better range, use 2.4 GHz. If you need higher performance or speed, use the 5GHz band. The 5GHz band, which is the newer of the two, has the potential to cut through network clutter and interference to maximize network performance. Which means this band will be better for things like reducing game lag.

Logging into your router configuration page:

Your router has a configuration page where the user can change and alter settings, wifi name and password. You can also log in and set up a dedicated 2,4GHz network to differentiate this from the 5GHz. You can also set your own name and password for each band.

This sounds to be symptoms of potentially low power. The best first step will be to ensure the Pro Power Kit is installed properly. Please also confirm the transformer is rated for at least 16v 10va.

If you're using an Android device and can't connect to the Ring network, you may need to adjust the Smart Network Switch. Fully charge your battery. If you're setting up a new battery-powered Ring device, your battery will be only partially charged due to safety restrictions on shipping lithium batteries.

No downtime recorded on this day.

The answer is yes, wireless cameras can work without the internet, but you won't be able to access all of their features. Of course, whether or not the camera will work without the internet depends on the type of camera, how it was set up, and how it stores video.

Do security cameras drain Wi-Fi? ›

A security camera system will not slow down your network – actually it will have zero impact on your home network – as long as you don't need remote viewing.

In summary, if the internet goes out, your Wi-Fi camera will not work. This is because the camera relies on the internet to operate. Without a stable internet connection, the camera will not be able to stream and transmit video footage.

Without the proper security measures in place, Ring cameras can be hacked. A general rule of thumb when it comes to device security: if it can connect to the internet, it can be hacked. A Ring doorbell hack or exploit, when found by a hacker, will typically be shared online with other cybercriminals.

No, the red light blinking on your Ring camera does not mean someone is watching you. The red light is an indication that the Infrared Light is activated. Infrared Light is activated for night vision and will also turn on when the room is too dark. What is this?

There are several signs that may indicate that someone hacked your security or camera. These signs include unexpected camera movements, increased data usage, unrecognized logins, and more. Vulnerable security systems and hacked IP cameras can reveal sensitive information about you and your family.

Home Mode: Select Home Mode when you want the outside cameras or doorbells of your house activated, but want to be able to move freely around the inside of your home. You can decide whether or not each of your camera detects motion. For Ring Alarm Users: In Home Mode, only certain sensors will be armed.

Doorbell or Security Camera Disconnected from Wifi and Not Showing Videos. Is your Ring device is offline? Try these troubleshooting tips, then attempt to Reconnect in the Ring app. Code: P1-65 Code: P1-74 Did you recently change your wifi?

“Phantom” ringing that happens at random times is typically due to fluctuations in the voltage sent to your chime. While small power spikes usually won't cause the chime to sound, larger ones can.

What Happens To Your Ring Doorbells and Cameras When The Wi-Fi Is Off? Essentially – nothing! Without access to the internet in some form or fashion, Ring Doorbells and Cameras cannot detect nor record motion. Your Ring doorbell may still ring – but it will only be heard outside from the actual device.

YES, using the internal backup battery and Alarm Cellular Backup.

Do Ring cameras record audio? ›

Ring Indoor Cam is a smaller next-generation security camera specifically designed to be used indoors to bolster the security around your home. The Ring Indoor Cam features 1080p full HD resolution, two-way audio, HD video recording, and a wide viewing angle.

Lots of Activity. The more events captured by your Ring devices, the more your battery is used. Using Live View often can also drain your battery faster. If your device is capturing an excessive number of events each day, you will likely need to recharge your battery sooner.

A lithium-ion battery can fail due to the following: Overcharging: an overcharged battery can rupture, overheat, catch fire, or explode. Extreme temperatures: extreme cold and heat can affect battery charging. Keep batteries in moderate temperature conditions.

According to Ring, their batteries are supposed to last between 6 to 12 months.

Your Ring Cameras and Doorbells can certainly connect to your wifi network via a 3rd party wifi extender. Please ensure that the extender is broadcasting or extending a compatible 2.4 Ghz connection, as this frequency is compatible with all of our Ring devices.

Turning off WiFi will not turn off your Ring devices. But it will disable all communication to and from the device. This means you won't have access to video, two-way talk, alerts, notifications or updates. Ring cameras can not communicate without an internet signal.

Our service is currently operating as expected at the location you provided.

Attempt using a dedicated 2.4Ghz or 5Ghz network

Most Ring devices are designed to function with a 2.4GHz wifi signal for the best range. Other devices can also operate using a 5GHz signal.

Factory resetting your Video Doorbell will erase all of its saved settings, such as your wifi password. After performing a factory reset, you will need to set up your doorbell again from scratch.

Can I restart my Ring Doorbell from my phone? ›

Here a few things you can try to reboot your Ring Video Doorbell or Security Camera. Reconnect your device to wifi, and reboot in the app. If your Ring device is offline, you'll see a red icon over your device in the Ring app. Tap that icon and follow instructions and tips to help get your device back online.

Ring systems are dominantly WiFi based. This means that they are going to take up precious 'slots' (i.e. bandwidth) in your home WiFi system. Depending on which Ring devices, and how many you have, this could be a lot of data. A fully powered Ring system could be using 50+ gigs of bandwidth each month.

Doorbell or Security Camera Disconnected from Wifi and Not Showing Videos. Is your Ring device is offline? Try these troubleshooting tips, then attempt to Reconnect in the Ring app. Code: P1-65 Code: P1-74 Did you recently change your wifi?

The Ring desktop app experience will move to Ring.com in 2023. You'll still be able to access Live View and get Motion Alerts, Ding notifications, and all the latest features on ring.com.